the process

our bespoke service is a personal journey driven by imagination and unparalleled craftsmanship.

we offer a range of options that will cater to your brief and budget. whether it is reworking an heirloom or creating something new,  our designer will guide you from  the start of initial ideas through to the creation of the finished piece.


initial consultation

during the initial consultation, we will establish the brief where we outline ideas, the timeline & budget.  

your story, a general idea on Material preferences along with some reference pictures are always useful as starting points.

with these elements considered before hand, we will be able to tailor our suggestions during the consultation and incorporate them into the next step.


if you would like to enquire about an idea or our bespoke service, please email




following consultation, we will present  3 to 4 designs to choose from whilst sourcing relevant stones that work with the design.  the chosen design would be further developeD or refined till your are satisfied.

quotations will be provided and adjusted based on changes in materials and stones as we collaborate.

once we have a concluded design, a final quotation will be provided and payment of 50% deposit is to be made to secure the order.

licensing rights for all designs produced belong to lillian pau unless otherwise agreed in advance.


production & aftercare SERVICE

as soon as we receive your order, we will begin the production.  once we start the making, we cannot change the design or stones used so it is vital to check all details are correct before we proceed.  

if you wish to be updated on the progress, please email us anytime.  

upon completion, we will notify you for the balance payment followed by delivery or pick up.  

as part of our service, we will be happy to assist with insurance valuations as well as resizinG and reconditioning to ensure your jewellery is well looked after.

for aftercare service such as resizing and reconditioning, please email